Frequently Asked Questions

• What is deregulation?

  In the past, natural gas and electricity were supplied and delivered to you by your utility company, only. The energy industry was deregulated in the late 1990s to give you the power to choose an energy supplier other than the utility. Prior to deregulation you had no ability to choose where you got your energy from or what kind of pricing plan you wanted. Now with deregulation you get to choose what company you want to buy your energy from. The utility still continues to ensure the delivery, maintain the lines and wires, read your meter and respond to any emergencies.

• How do I switch to PALMco?

  In order to switch to PALMco, all you have to do is contact us and supply us with some information about your account. We take care of the rest...it's that easy!

• How much does it cost to switch to PALMco?

  Nothing! We do not charge any fees to be a customer of PALMco. We do not charge any monthly fees to be a customer of PALMco either.

• If I switch to PALMco, do I need to inform my Utility?

  No, you do not need to contact your Utility. We take care of all the processing and notifying the Utility of your intent to switch service to PALMco.

• Who will bill me when I switch to PALMco?

  Once you receive service from PALMco you will still continue to receive your bill from your Utility. You will not receive an additional bill from PALMco. Our charges will be on the bill you receive from the Utility.

• When will I receive my first bill from PALMco?

  You should receive your first bill about 30 - 60 days after your service starts.

• Who do I pay when I receive my invoice?

  Your bills will continue to come from the Utility. So continue to send all payments to the Utility with payments made to the Utility.

• Who do I contact if there is any sort of emergency with my service?

  If there is any emergency with your service, contact your Utility immediately. The emergency phone numbers are on each bill you receive from the Utility.

• Will service reliability change?

  No. The delivery of energy is still regulated and handled by the Utility. So the wires are well maintained and delivery is ensured. This will guarantee that you will obtain natural gas and electricity with the equivalent service reliability you have always known.

• Who will read my meter if I switch to PALMco?

  The Utility continues to reads your meter. The Utility informs PALMco of your meter readings, which we use for billing.

If you have any other questions please feel free to contact PALMco and speak to one of our Customer Service Representatives toll free at (877) 726-5862, or email us at customerservice@palmcoenergy.com.